Shipping policy

Effective Date: 01-06-2026

Thank you for shopping with Aero Flex Pro. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Destinations

We currently ship to the following countries:

United States
Italy
France
Spain
Germany
Belgium
The Netherlands

If your country is not listed during checkout, we are currently unable to ship to your location.

2. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times are estimates and may vary during periods of high demand, holidays, product launches, or promotional events.

3. Shipping Times
Estimated delivery times are:

United States: 7–10 business days
Italy: 3–5 business days
France: 3–5 business days
Spain: 3–5 business days
Germany: 2-3 business days
Belgium: 1-2 business days
The Netherlands: 1 business day

These delivery estimates begin once your order has been dispatched.

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs
We currently offer free standard shipping on all orders to the countries listed above unless otherwise stated during checkout.

If expedited shipping options become available, any applicable shipping fees will be displayed before you complete your purchase.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking information may take up to 48 hours to become active after shipment.

6. Customs, Duties & Taxes
International shipments may be subject to customs inspections or import procedures.

Any applicable customs duties, import taxes, brokerage fees, VAT, or similar government charges are the responsibility of the customer unless expressly stated otherwise during checkout.

Customs clearance procedures may occasionally cause delays beyond our estimated delivery times.

7. Delays
While we strive to deliver every order within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including but not limited to:

Customs inspections
Carrier delays
Severe weather conditions
Natural disasters
Public holidays
Labor strikes
Transportation disruptions
Supply chain interruptions
Government actions
Force majeure events

Aero Flex Pro is not responsible for shipping delays caused by these circumstances.

8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete shipping address is provided, delivery may be delayed or unsuccessful.

If an order is returned to us due to an incorrect address, refusal of delivery, or failure to collect the package, additional shipping charges may apply for reshipment.

9. Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

Checking around your delivery location.
Asking household members or neighbors if they accepted the package.
Contacting the shipping carrier directly.

If you are still unable to locate your package, please contact our Customer Support team. We will do our best to assist you in resolving the issue.

10. Damaged Shipments
If your package arrives visibly damaged, please take photographs of both the packaging and the product before using it.

Contact us as soon as possible at:

support@aeroflexpro.com

Please include:

  • Your order number
  • A description of the damage
  • Clear photographs of the package and product

We will review your claim and determine the appropriate resolution.

11. Multiple Shipments
In certain situations, your order may be shipped in multiple packages.

If this occurs, you will receive separate tracking information for each shipment where applicable.

12. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the shipping carrier may attempt delivery again or hold the package at a local collection point.

If the package is ultimately returned to us because it was unclaimed or refused, additional shipping costs may be required before the order can be shipped again.

13. Contact Us
If you have any questions regarding shipping or delivery, please contact our Customer Support team.

Email: support@aeroflexpro.com

Phone: +31 6 15 14 45 61

Business Address:

Alles Slim B.V.
Boschring 35
5052 HG Goirle
The Netherlands